Citizen and patient reporting

Report a problem at a health facility

Tell us what happened. Your report goes to the level you choose. It is checked before anyone acts on it.

1. Where did it happen?

Health facility nameChoose your facility from the list.

Service (optional)

2. What happened?Type of problemDescribe what happenedSay when it happened and what you saw. Do not include anyone’s medical details.

3. Who should review it?

The facilityThe facility in-charge reviews it.Health sub-districtReviewed above the facility, by the health sub-district team.District health officeReviewed by the district health team. The facility cannot read it.Regional levelReviewed above the district.Ministry of HealthReviewed nationally. District and facility staff cannot read it.Confidential reviewOnly an independent reviewer can read it. The facility is not told that it exists.

4. Can a reviewer contact you?

No, keep me anonymousWe do not record your name or number. Use your tracking code to follow progress.Yes, I can be contactedOnly the independent reviewer sees your contact. It is never shown to the facility.